Duty of Candour Annual Report

Name & address of service: Glasgow Medical Rooms, 211 St Vincent Street, Glasgow, G2 5QY
Date of report: 21/12/2023
How have you made sure that you (and your staff) understand your responsibilities relating to the duty of candour and have systems in place to respond effectively?

How have you done this?

 Where an incident has happened, it triggers the Duty of Candour, staff will report this to the PM/GP/Owner. They are responsible for ensuring the Duty of Candour procedure as activated. The PM will inform HIS and a significant event analysis (SEA) will be created to allow feedback and improvements to be made.
Do you have a Duty of Candour Policy or written duty of candour procedure? YES

 

How many times have you/your service implemented the duty of candour procedure this financial year?
Type of unexpected or unintended incidents (not relating to the natural course of someone’s illness or underlying conditions) Number of times this has happened (April 22 – March 23)
 Type of unexpected or unintended incidents (not relating to the natural course of someone’s illness or underlying conditions) 0
 A person died 0
A person incurred permanent lessening of bodily, sensory, motor, physiologic or intellectual functions 0
A person’s treatment increased 0
 The structure of a person’s body changed 0
A person’s life expectancy shortened 0
A person’s sensory, motor or intellectual functions was impaired for 28 days or more 0
A person experienced pain or psychological harm for 28 days or more 0
A person needed health treatment in order to prevent them dying 0
A person needing health treatment in order to prevent other injuries as listed above 0
Total 0

 

Did the responsible person for triggering duty of candour appropriately follow the procedure?

If not, did this result is any under or over reporting of duty of candour?

 N/A
What lessons did you learn? N/A
What learning & improvements have been put in place as a result? N/A
Did this result is a change / update to your duty of candour policy / procedure? N/A
How did you share lessons learned and who with? N/A
Could any further improvements be made? N/A
What systems do you have in place to support staff to provide an apology in a person-centred way and how do you support staff to enable them to do this? Training upon induction. Annual Modules thereafter.
What support do you have available for people involved in invoking the procedure and those who might be affected? Any necessary occupational health assistance
Please note anything else that you feel may be applicable to report. N/A