Mission Statement

Provide preventative healthcare to keeps our patients healthy and our mission is to proactively detect conditions at their onset and deliver prompt, efficient, and compassionate treatment. We provide top-tier care for our patients.

Our Vision & Values

• Our primary aim is clear and concise: to optimise our patients’ health and well-being. We will provide person-centred, high-quality care to effectively and efficiently diagnose, treat, and, if necessary, refer.
• We deeply value our patients’ well-being and also contribute to the efficiency of your business by promoting the health of your workforce and reducing their time away from work.
• We will use these values to provide excellent patient satisfaction.

Core Beliefs

• To be a successful practice, we need shared values, shared ideas and shared goals
• This will increase coherence and improve our ‘community’
• This will improve patient care – this is the bottom line in all we do

Overall

• We are a multidisciplinary team who wish to be known for providing reliable, high-quality healthcare for all the patients who would benefit from our services
• We will do the common things uncommonly well
• We will provide compassionate and ethical care

Communication

• We will actively listen to staff, patients and relatives, in order to understand their concerns and needs
• We will communicate honestly and considerately with patients

Improving

• We will teach and learn from each other, our GPs, nursing staff, and the wider practice staff
• We will encourage a culture of curiosity and discovery
• We will innovate and inspire

Team work

• We will build a work environment where each person is valued, respected and has an opportunity for personal and professional growth
• This healthy working environment will allow staff to be at their best to look after patients
• We will provide an environment where speaking up is encouraged
• We will use the unique talents of all members of the team
• We will foster good relations with our colleagues and patients throughout the practice and beyond

Goals

• We will use our resources justly
• We will monitor our performance and improve over time